Frequently asked questions
Good questions. Clear answers.
Find information about intake submissions, pricing, and asynchronous clinician review.
How much does a visit cost?+
Online visit (one health concern, asynchronous clinician review): $59. Medication Refills visit: $39. Additional medication in the same visit: +$20. The visit fee is due when the visit is submitted, whether or not a prescription is issued. Medication and pharmacy costs are separate and are not included. Insurance is not billed for these visits.
Do you accept insurance?+
Insurance is not billed for these visits.
How does it work?+
Submit the intake form to place your case in the clinician review queue. A licensed clinician reviews your information and replies by secure message — there is no live appointment and no phone or video call. Complete the required intake and consent forms before review can begin. Prescriptions only when medically appropriate.
I submitted — what happens next?+
After submitting your intake form, check your email and patient portal for confirmation and next steps. Contact the practice if you cannot verify your submission. Complete your intake and consent forms before review can begin. If asked for photos or documents, accept your Patient Passport invitation, sign in, start a new message, and attach the files. A clinician reviews your case and replies by secure message with appropriate next steps; prescriptions are issued only when medically appropriate.
How do I send photos or a video with my visit?+
After submitting, accept your Elation Patient Passport invitation and sign in. In Messages, start a NEW message (attachments only work on new messages) and attach files up to 25 MB each. The phone app attaches photos; use the web portal for video clips or PDFs.
What if the provider wants a video call?+
Your clinician will message you and schedule a video visit at a time that works for you. Video is used only when it helps your care; most visits are completed entirely by secure message.
Prescriptions
Are prescriptions guaranteed?+
No. Prescriptions and clinical outcomes are never guaranteed. After reviewing your case, a licensed clinician decides whether any treatment is medically appropriate. The visit fee is due when the visit is submitted whether or not a prescription is issued.
Where will my prescription be sent?+
To the pharmacy you choose in your intake form — Amazon Pharmacy for home delivery, or any local pharmacy such as Walgreens, CVS, or Walmart. Medication cost is paid to the pharmacy and is separate from your visit fee.
How can I save money on my medication?+
Many patients pay less with a free GoodRx coupon: compare cash prices at pharmacies near you at goodrx.com and show the coupon at the register. GoodRx is not insurance and cannot be combined with insurance on the same fill.
Can my medication be delivered?+
You may choose Amazon Pharmacy or another pharmacy that offers delivery. If a prescription is appropriate, the pharmacy determines whether it can fill and deliver it to your location. Check its requirements, availability, costs, and delivery estimate before ordering.
Submit the intake form to place your case in the clinician review queue. A licensed clinician reviews your information and replies by secure message — there is no live appointment and no phone or video call. Complete the required intake and consent forms before review can begin. Prescriptions only when medically appropriate.