Frequently asked questions
Good questions. Clear answers.
Find the basics about virtual care, prescriptions, pharmacy preferences, pricing, and availability.
What is NP Prescribers?+
NP Prescribers is a virtual-care website intended to connect patients with licensed healthcare professionals for evaluation of common health concerns where services are available.
How does an online visit work?+
Choose a concern and check your current state. When clinical intake is available, you may be asked for health information and directed to a supported visit type. A clinician determines the appropriate next steps.
Who will treat me?+
For an eligible visit, a licensed healthcare professional would review your concern. Clinician availability depends on the service and your current state. No individual clinician is assigned through this public precheck.
Can I get a medication refill?+
A clinician may consider continued treatment after evaluating your health history and current medication. Refills are not guaranteed.
Can I get a new medication?+
A clinician may recommend medication only when medically appropriate and permitted for the service and location.
Are prescriptions guaranteed?+
No. A prescription is never guaranteed. Some medications or health situations require a different type of care. A clinician decides what treatment, testing, video evaluation, or in-person care is appropriate. No medication photos or medical history can be submitted through this public website yet; wait for an approved secure clinical intake.
Do you prescribe controlled substances?+
This policy has not been finalized. Do not request or expect controlled-substance prescribing through this website.
Do you accept insurance?+
Insurance information has not yet been published. Check the pricing page for currently available payment information before proceeding.
How much does a visit cost?+
Prices have not yet been published. Any applicable price must be shown before a paid visit begins.
Can I use my own pharmacy?+
When a prescription is medically appropriate and a clinical service is enabled, you may be able to identify your preferred pharmacy during the approved intake process.
Do I need a video appointment?+
It depends on the service, your condition, and your current state. Some evaluations may require video or in-person care.
Where does NP Prescribers serve patients?+
Browse our Service Area page for current locations. The secure online intake link will be added to this website soon.
What happens if online care isn't appropriate?+
A clinician may recommend in-person or urgent care. This website is not an emergency service; call 911 for a possible medical emergency.
How quickly will a clinician respond?+
Response times have not yet been published and are not guaranteed. Accurate timing will be shown when a clinical service is enabled.
Does paying for a visit guarantee a prescription?+
No. Payment covers clinical evaluation. A prescription is issued only when the treating clinician determines it is medically appropriate.