Asynchronous clinician review
How your review works
This is message-based care: there is no live appointment or phone or video call. A clinician reviews your submission and replies by secure message.
- 01
Start your visit
Submit the intake form. Your case enters the clinician review queue; there is no live appointment or phone or video call.
- 02
Complete your forms
Complete the required intake and consent forms in the secure system. Check your email and patient portal for next steps. Do not enter health information on this public website.
- 03
Send photos or files
After submitting, accept your Elation Patient Passport invitation and sign in. In Messages, start a NEW message (attachments only work on new messages) and attach files up to 25 MB each. The phone app attaches photos; use the web portal for video clips or PDFs.
- 04
Pay your visit fee
Use the Stripe payment link for the visit type you submit. The visit fee is due when the visit is submitted, whether or not a prescription is issued. Medication and pharmacy costs are separate and are not included.
- 05
Receive a secure reply
A licensed clinician reviews your case and replies by secure message. A prescription is provided only when medically appropriate. If a prescription is appropriate, it is sent electronically to the pharmacy you chose.
After you submit
- 1Submit your intake form — your case enters the clinician review queue. This is not a live appointment, and there is no phone or video call.
- 2Check your email and patient portal for intake and consent instructions. Complete the forms as soon as you can; your clinician can only review your case once the required information and forms are in. You can complete the intake form here.
- 3If asked to send photos or documents, accept your Patient Passport invitation, start a new message, and attach the files. Use the web portal for video clips or PDFs. Sign in to Patient Passport after accepting your invitation to send documents and read secure messages.
- 4A clinician reviews your case and replies by secure message — usually with your treatment plan and, if appropriate, a prescription sent to your pharmacy.
Most cases are completed by secure message. If your clinician needs to see you live, or your case needs a real-time conversation, they will invite you to a video visit and arrange it with you — you never need to arrange video on your own.