This guide is educational and is not a diagnosis.
After submitting, accept your Elation Patient Passport invitation, sign in, and attach clear photos in a new message in Messages (25 MB max per file).
Overview
Educational information about acne. Online care may or may not be appropriate; a clinician must evaluate your individual circumstances.
Common symptoms
- Blackheads or whiteheads
- Pimples
- Inflamed or deeper spots
How to request a review
Submitting the intake form places your case in the clinician review queue, not a live appointment. Complete the required intake and consent forms; a licensed clinician reviews your case and replies by secure message. There is no phone or video call. Prescriptions only when medically appropriate.
When to seek urgent or in-person care
- Severe pain or swelling
- Signs of spreading infection
- Significant scarring needing specialist care
For a possible medical emergency, call 911 or seek immediate emergency care.