The short answer
What should I know about acne, and how can I care for my skin safely?
Acne is a common skin condition in which hair follicles become clogged, causing pimples, often on the face, neck, chest, back, or shoulders. Hormonal changes may contribute; acne is not caused by dirty skin, and evidence that chocolate or greasy foods cause it is limited for most people. Gentle cleansing, avoiding picking or squeezing, choosing oil-free/noncomedogenic products, and protecting skin from sun can help reduce irritation and the chance of marks or scars. Acne can also affect confidence, so emotional effects deserve attention during healthcare discussions.
When might more than messages be needed?
A remote history and video may not be enough when the skin cannot be viewed clearly, lesions are extensive, painful, rapidly changing, deeply inflamed, or leaving scars or persistent dark marks. An in-person examination can distinguish acne from other skin conditions and assess severity. A clinician may also need to review menstrual or medication history and, when another medical cause is suspected, consider testing. Seek prompt care for concerning eye involvement, severe swelling, fever, or rapidly worsening symptoms.
Overview
Educational information about acne. Online care may or may not be appropriate; a clinician must evaluate your individual circumstances.
Common symptoms
- Blackheads or whiteheads
- Pimples
- Inflamed or deeper spots
How online care works
Choose your concern and check your current state. If an approved clinical intake pathway is available, a licensed clinician may review your health information and determine the appropriate visit type and next steps.
When virtual care may be appropriate
- Symptoms and history can be assessed remotely
When to seek urgent or in-person care
- Severe pain or swelling
- Signs of spreading infection
- Significant scarring needing specialist care
For a possible medical emergency, call 911 or seek immediate emergency care.
Potential treatment options
- Skin-care recommendations
- Topical treatments
- Other treatment when appropriate
Frequently asked questions
Can acne be evaluated online?
It depends on your symptoms, location, and the clinician's judgment. Some situations require an in-person examination.
Will I get a prescription?
Not necessarily. A prescription is issued only when medically appropriate.