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Privacy Policy

PRIVACY POLICY

Last updated: October 31, 2026

NP Prescribers is an asynchronous telehealth service operated by Hometown Primary Care of Frankfort PLLC (also known as NP Prescribers), 10205 W Lincoln Hwy, Frankfort, IL 60423. This Privacy Policy explains how we collect, use, and protect information when you use npprescribers.com and our online intake services. Health information you submit for care is also handled under our Notice of Privacy Practices and applicable law.

INFORMATION WE COLLECT

  • Contact information you provide, including your name, email address, and mobile phone number.
  • Intake and health information you submit so a licensed clinician can review your case.
  • Payment information, processed by our payment processors; we do not store full card numbers.
  • Basic technical information about your visit to this website, such as browser type and pages viewed.

HOW WE USE INFORMATION

We use your information to provide clinician review and care, to communicate with you about your submission and your care, to operate and improve our services, and to meet legal and safety obligations. We do not sell your personal information.

TEXT MESSAGING (SMS)

NP Prescribers offers a text messaging program for patients of our intake service.

  • How you opt in: when you provide your mobile phone number on our patient intake form and agree to receive text messages from NP Prescribers, you enroll in the program. You may also opt in by texting START to (708) 572-3095.
  • What we send: confirmation that your intake submission was received, and account, scheduling, and follow-up notifications related to your care with NP Prescribers.
  • Message frequency varies. Message and data rates may apply.
  • Reply STOP at any time to cancel. After you send STOP, you will receive one final confirmation message. Reply HELP for assistance.
  • Your consent to receive text messages is not a condition of receiving care or any other service from us.
  • We do not share, sell, or rent your mobile phone number or your text messaging consent with third parties or affiliates for their marketing or promotional purposes.
  • Mobile carriers are not liable for delayed or undelivered messages.

HOW WE SHARE INFORMATION

We share information only as needed to provide care and operate the service: with the clinicians reviewing your case, with service providers who support our systems under agreements that protect your information, and when required by law or to protect safety. We do not share your information for third-party marketing.

SECURITY AND RETENTION

We use administrative, technical, and physical safeguards designed to protect your information, and we keep it only as long as needed for care, operations, and legal requirements.

YOUR CHOICES

You may opt out of text messages at any time by replying STOP. To ask about, correct, or request deletion of your information (subject to medical-record retention law), contact us at the address below.

CHILDREN

Our services are for adults 18 and older. We do not knowingly collect information from children under 18.

CHANGES AND CONTACT

We may update this policy; the current version will always be posted on this page with its date. For privacy questions or requests, contact NP Prescribers, operated by Hometown Primary Care of Frankfort PLLC, 10205 W Lincoln Hwy, Frankfort, IL 60423. Phone: (708) 871-8792. You may ask for the person responsible for privacy requests. Our Notice of Privacy Practices explains your health-information rights and how to file a complaint.

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