HIPAA Notice of Privacy Practices

Your health information and our responsibilities

We are required by law to maintain the privacy and security of your protected health information, follow the privacy practices described in this notice, and provide you with a copy. We will notify you as required by law if a breach compromises the privacy or security of your information.

Our secure patient system is used for clinical communications and records. The website Privacy Policy describes website information and messaging practices; this notice describes your medical information. Acknowledging this notice is not authorization for uses that require your separate written permission.

Treatment, payment, and health care operations

We may use and disclose your information to evaluate and treat you, coordinate care, and communicate with other professionals involved in your treatment. For example, we may send a prescription to your chosen pharmacy or obtain information needed to verify a medication.

We may use information to collect payment for services and to operate the practice, including recordkeeping, quality improvement, and required oversight. NP Prescribers does not bill insurance for these visits. Vendors handling protected health information on our behalf must provide applicable privacy protections and agreements.

Other uses and disclosures permitted or required by law

Subject to applicable restrictions, information may be disclosed for public health and safety, adverse-event reporting, abuse or neglect reporting, health oversight, workers’ compensation, authorized research, organ donation, medical examiner or funeral director duties, lawful government functions, or legal proceedings. We may disclose information to HHS to demonstrate compliance with privacy law.

These disclosures are not unrestricted: we apply the legal conditions, authorization requirements, and protections that apply to the particular record and request. More protective federal or state rules, including rules governing mental health, HIV-related, genetic, reproductive health, and substance use information, apply where required.

To the extent we hold substance use disorder records protected by 42 CFR Part 2, those records may not be used or disclosed in civil, criminal, administrative, or legislative investigations or proceedings against you without your written consent or a court order and subpoena as required by law. We follow applicable Part 2 restrictions on use, disclosure, and redisclosure.

Your choices and written authorization

You may tell us whether to share information with family, friends, or others involved in your care or payment, or for disaster relief. If you cannot express a preference, limited disclosures may be made using professional judgment and applicable law, including to address a serious and imminent safety threat.

We do not sell your personal information or share it for third-party marketing. Uses requiring authorization, including most disclosures of psychotherapy notes, require your written permission unless an exception applies. Other uses not described in this notice also require authorization. You may revoke an authorization in writing, except to the extent we have already acted on it.

You may opt out of fundraising communications. If Part 2 information is used for fundraising, we will provide the required advance notice and choice.

Access and corrections

You may request an electronic or paper copy of your medical records. We ordinarily respond to access requests within 30 days, subject to lawful extensions and any shorter applicable deadline. A reasonable cost-based fee may apply where permitted. If access is lawfully denied, we will explain the reason and any review rights.

You may request correction of information you believe is inaccurate or incomplete. We ordinarily respond within 60 days, subject to lawful extensions and any shorter applicable deadline. If a request is denied, we will explain why in writing and how you may submit a statement of disagreement.

Confidential communications and restrictions

You may request contact at an alternative address or by a particular method. We accommodate reasonable confidential-communication requests.

You may ask us to restrict uses or disclosures for treatment, payment, or operations. We are not always required to agree; if we agree, we follow the restriction except where law permits otherwise. If you pay in full out of pocket, we will honor a request not to disclose that service to your health plan for payment or operations unless disclosure is required by law.

Accounting, copies, and personal representatives

You may request an accounting of certain disclosures during the preceding six years, excluding disclosures that the law exempts, such as many treatment, payment, operations, and authorized disclosures. One accounting in a 12-month period is free; any permitted fee for additional accountings will be explained.

You may request a paper copy of this notice even if you receive it electronically. A legally authorized personal representative may exercise your rights after we verify their authority, subject to applicable exceptions.

Questions and complaints

For privacy questions, record requests, or a complaint, contact the practice and ask for the person responsible for privacy requests: NP Prescribers, operated by Hometown Primary Care of Frankfort PLLC, 10205 W Lincoln Hwy, Frankfort, IL 60423. Phone: (708) 871-8792.

You may also complain to the U.S. Department of Health and Human Services Office for Civil Rights at 200 Independence Avenue SW, Washington, DC 20201, by calling 1-877-696-6775, or through https://www.hhs.gov/hipaa/filing-a-complaint/index.html. We will not retaliate against you for exercising your rights or filing a complaint.

Effective date and changes

Effective date: October 31, 2026. We may revise this notice as permitted by law. Changes may apply to information we already hold as well as information received later. The current notice is available on this website and on request.