Last updated: October 31, 2026
Contact NP Prescribers as soon as possible to request cancellation or discuss a payment problem. Include enough information to identify the submission or payment, but do not send full payment-card details.
Before review or when intake is incomplete
Full refund if you cancel before a clinician begins your review, or if we can’t treat you in your state. Contact the practice promptly to request cancellation or report a service-area problem.
Changing or cancelling a review request does not necessarily cancel a separately submitted payment or issue a refund. Contact the practice to confirm the status of both. Do not assume a request has been processed until you receive confirmation.
After clinician review
Once review begins, the fee covers the clinician’s time and is non-refundable, even if no prescription is issued. This does not affect the full refund if we can’t treat you in your state, corrections of verified duplicate or erroneous charges, or rights provided by applicable law.
Duplicate or incorrect payments
Report a suspected duplicate, incorrect, or unauthorized charge so it can be investigated. Verified duplicate or erroneous charges will be corrected, including by refund where appropriate. The practice will communicate its decision and any next steps; payment-provider processing can affect when an approved refund appears.
Other providers and your rights
Medication, pharmacy, laboratory, and other third-party charges are subject to the relevant provider’s policies. NP Prescribers cannot promise a refund of charges collected by an independent provider.
Nothing in this policy limits refund, billing-dispute, or other rights provided by applicable law. No blanket waiver of those rights is required.
Request help
NP Prescribers, operated by Hometown Primary Care of Frankfort PLLC, 10205 W Lincoln Hwy, Frankfort, IL 60423. Phone: (708) 871-8792.