Last updated: October 31, 2026
Telehealth uses electronic communications to provide care when the patient and clinician are not in the same location. NP Prescribers uses an asynchronous-first model: a clinician reviews your intake submission and responds through secure messaging rather than conducting a live appointment or phone or video call.
How review works
Submitting the intake places your case in the clinician review queue, not a live appointment. Complete the secure intake and consent forms and provide accurate symptoms, medical history, medication and allergy information. A licensed clinician evaluates the submission and may request photographs, records, laboratory testing, or additional information.
Asynchronous care is used only when permitted by applicable law and clinically appropriate. A live audio/video or in-person evaluation is required when legally or medically necessary. A clinician may decline remote treatment and direct you to another setting.
Benefits, risks, and alternatives
Telehealth can improve access and convenience, but does not provide the same examination as an in-person visit. Incomplete information, communication delays, technology failures, and privacy or security risks may limit assessment or delay treatment. There is no guarantee of a diagnosis, prescription, or clinical outcome.
Alternatives include an in-person clinician, urgent care, or another appropriate service. You may ask questions before consenting and may decline telehealth. If you withdraw consent, further care may require another arrangement; withdrawal does not undo care already provided or applicable recordkeeping duties.
Identity, location, and privacy
Services are intended for adults aged 18 and older. You must provide accurate identity and current physical-location information. Care is limited to jurisdictions where the treating professional is licensed and authorized and the proposed service is permitted.
Clinical communications take place through the secure patient system. The Notice of Privacy Practices describes medical-information uses, disclosures, and your rights. Consent to telehealth is separate from permission for optional SMS messages or other uses requiring authorization.
Consent documentation and emergencies
The clinical intake process must document your telehealth consent and any additional state- or treatment-specific consent, with timestamps maintained in the secure patient record. Reading this public page or clicking an intake link does not itself record treatment consent.
Messaging is not monitored in real time. NP Prescribers is not an emergency service; call 911 or seek immediate emergency care. For a suicide or mental health crisis in the U.S., call or text 988; call 911 for immediate danger.
Questions
NP Prescribers, operated by Hometown Primary Care of Frankfort PLLC, 10205 W Lincoln Hwy, Frankfort, IL 60423. Phone: (708) 871-8792.